This company are dreadful...My beautiful cat passed away due to cancer, aged 15..Animal Friends has been messing me about for the past 2 months.. When I phone them I get an idiotic member of staff deliberately putting me off, asking for details about vaccinations!..This has nothing to do with my pet whatsoever, as it has been under the care of my vet since 3 months old, and has received the best treatment in his life..Which wasn't often, as he was rarely ill, up until the last 2 months of his life..I have now put in a complaint against them..The next step is the Ombudsman...Avoid this company like the plague!..They should be reported!