Having been a pet owner for over 40 years and never having made an insurance claim. I took out Animal Friends insurance for my new dog a couple of years ago. She recently had an accident and the claim has been rejected. The agent on the phone twisted the words on the policy to suggest the dog was out of control as it wasn't on a lead even though this was in my large private garden. Outrageously poor. I am making a complaint and will take it to the Ombudsman if they still reject the claim.
5 years ago
Animal Friends has a
1.7
average rating
from
579
reviews
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