My dog looked like she was either poisoned or having a stroke as she couldn't see or stand up. Took her to an emergency vet at 10pm. After trawling through all her medical records from the day she was born (looking for an excuse not to pay), they couldn't find a reason not to pay so their excuse was that the situation was not an emergency and it could have waited until normal hours appointment. They have docked the emergency part of the vet bill. See attached. I have been a loyal customer for many years and never claimed anything. Absolutely disgusted. Raised a formal complaint and I'm taking them to the ombudsman.