Awful company. Customer service unbelievably bad. I been with this company for many years and never had to claim. I called and ask if I could have my mail delivered to my office instead of my house (1/2 mile ) they said no problem that will be £70!! I said don't bother then ill keep the address where it was, they said they couldn't change it back. There now being reported to the FCA. If they are this dishonest on a address change God knows what would happen on a medical claim. Im not going to take that chance and I'm going elsewhere. Check all the other bad reviews.