Worst insurance company going. Been with Animal Friends for 7 years and have never missed a payment. Have tried making claims over the years and every time they come up with a reason why they don't need to pay out. Just want to get you off the phone as quick as possible. Have finally left them after just trying to make another claim and guess what. No chance. Definitely would not recommend them. Do not waste your money with these con men. Asked to speak to a manager with which they replied one would get back to me within 24 hrs. That's because it will be a long distance call from a Yacht off the coast of Spain where they are spending all our premiums. 1