It would be 0 stars if we could. STAY AWAY FROM THIS FIRM. THEY ARE LIARS AND DO NOT CARE ABOUT THEIR CUSTOMERS. we have been mistreated for the last 4 months and will never reccomend them ever again. And we were with them. For years. 0 service. We phoned up last August (recorded call) and discussed our ongoing claim regarding our two pets. The women cleared stated over the phone we could allow the vets receipts to accumulate prior to sending them in, thus ensuring we wouldn't lose out too much for every £99. This is said clearly in the recorded call. But hey ho 4 months later, they are avoiding our calls, emails, letters, etc. Over £1000 in a claim being ignored and they have now done the same, to our other animal. What a joke. Using covid 19 as an excuse to process the queries and listen back to calls made. Disgusting attitudes received from two of the women we spoke too. My daughter had to step in and deal them as it proved too stressful for myself and my husband. We are disabled and currently isolated. This has been beyond stressful. I would advice anyone wanting to ensure their beloved pets are cared for, LOOK ELSEWHERE. Your loved pet is just a number to them. Avoid the liars. If anyone would like further information about their deceit, please get in touch. I will happily post the recorded call for everyone to listen too, the emails fobbing us off, etc. Disgusting behaviour by Animal Friends.