This company is an absolute disgrace This company is an absolute disgrace. Refusing to pay out even when my vets have contacted them to confirm the reason for my animals claim - they still deny claims when animals are sick and poorly. DO NOT USE ANIMAL FRIENDS - they are cheap for a reason - because they do not care about animals or you! They are only interested in getting your money. An absolute joke! I have several policies with this company (superior cover, lifetime cover etc) and they still refuse your claims. It's cost me £thousands because of them. Shame on you Animal Friends you are not Friends of Animals or your customers!