My wife and I are sat here in tears, our friends whom are with animal friends want to leave asap. We had insurance we made a mistake and its only for 1k, this appears to be our problem with thought the wording meant 4k. Our 4 year Dashund went for boosters just over a year ago, vet went he as a creaking knee may get arthritis later in life, we thought nothing of it, he now has a problem with his leg and was refered to wear referals they have phoned and said his cover as been pulled 12 hours before his scan which is £1500 as this was a pre existing condition over a year old so no cover, we knew nothing of this so now have no option to put my best buddy in the world to sleep as I cant afford it, they said we can complain but we dont have time he is in pain, Animal Friends I think not. Feel like my soul has been ripped out.