Terrible cancelled policy with this company today..shocking treatment said looking into my claim as had looked at my information and said i declared that my dog was a cross bread and says on info from my vets jack Russel (no. Hes a border jack Russel cross) and also said as i said he was small dog said in 2018 he was 12 kilo which makes him med size... he was really poorly and we got directed to out of hours on a Saturday dog was in quite distress could not leave him all weekend...would not pay that cost... as previous person dog was muzzled as he had to go in on his own due to lock down. Vet he was not used to choosing to muzzle. They then said wanted me to give them info on how his behaviour was out of vets with orher dogs/people... and any incident against him..CHEEK. in the end my bill for £246 they awarded me £16. I phoned and cancelled there and then and like many more on this site will be going back to another more Known Better insurance company.. Avoid these people they are not bothered when you ring and cancel as others have said.