Carrot Insurance has been my second car insurance since becoming a new driver. The website is easy to navigate. Multiple times I have used the online chat service on the website and every time the service has been helpful and patient. As someone who hasn't had much experience with car insurance, it is nice to feel like you are being listened to and staff help to answer queries in the best way they can. Not to mention what was included in my price was amazing! The carrot reward scheme is also incredibly motivating and I could not believe how many rewards you can build weekly, all with an amazing choice of voucher! Highly recommend!!