customers are given a black box which records data including speed, smoothness (accelerating and braking) and usage (time spent driving). I have been a customer with carrot for about 9 months now and have constantly been given random poor usage scores even when i’m driving at normal hours. When i would try to contact someone at Carrot i would have to wait close to an hour before anyone answered my call, and the reasoning behind why my usage score has dropped wouldn’t make any sense as i had not done anything to make it poor, such as very long journeys with no breaks or late night driving. i would be given a poor score for driving even at 1pm in the afternoon. When you have a good weekly score you are given a reward of 500 points which is equivalent to £5, however if your score goes down so does the amount of points earned. Because of this unfair usage score i have not been able to collect this on many occasions and since nothing can be done about this, whether it be customer service or the box which gives unfair scores, i have given a poor rating on this company purely based on my user experience. Out of the black box provider companies, i would advise to avoid this insurer as you will constantly be annoyed at your score regardless of how well you have driven.