I contacted Churchill after receiving my car insurance renewal letter, the new annual cost had only been reduced by less than £40!! For a customer who has been with you for years, since buying her first car, without any accidents, convictions or anything that could be negative within the last few years. To offer less than £40 off the yearly premium is a slap to the face! I haven't used any breakdown or other services but they are charging more than the actual company itself, when asked why the response was appalling. I talked to customer service and have all the screenshots of how rude, uncaring and un-bothered they are, telling me to cancel, buy from a different company and that the services they offer cost more, include less and are better to buy directly from the relevant companies. There is no respect, loyalty or service provided to long term customers, the people I talked to, there first response was there's nothing we can do, we'll go ahead and cancel you insurance. Without even asking me, telling me they're busy and have other stuff to deal with due to the virus. Churchill has not provided any support during these difficult times except charging their customers extra for services that cost less, treating them with no respect and care. The lady I talked to showed her impatience, kept cutting me off trying to end the conversation, would not give me any explanations, told me she had other things to do and can't help me with anything, wouldn't help me Co tact the relevant people and made me feel absolutely awful. I have never met a company that shows a blatant 'I don't care' attitude. To think I've been paying these people for the last few years makes me sick. They're charging £600 more less services than any other company and have no customer service skills, I highly recommend you save your money and buy elsewhere, I will be posting all the screenshots in every car related group I find. Horrible people and company!!!