I went on a site to get insurance for a van, the company I chose was Churchill. I completed the application and was accepted and paid in full. A few days later I received an email from Brightside insurance who apparently insure vans for Churchill. They asked for a copy of the V5 registration. The van has only just been bought so we could not produce it. From then on I received monthly threats that the insurance would be cancelled unless I produced it. Each month I had to get them to extend the insurance because DVLA was taking well over 6 weeks to send out V5s. No explanation was given for requesting a V5 which I have never had to produce before. I was asked for proof that I had applied for a V5, which I sent, but still the threats to cancel continued. DVLA were not taking phone calls but I managed to send a message to them explaining my situation and they replied and told me when I could expect the V5. I sent this to Brightside and was given a deadline and then told I had to pay a further £149 for the insurance. I was told t was because changes were made! No changes had been made at all. I was then told the wrong date of purchase for the van was put down on the application, which I could not dispute because I had no access to my original application of the Churchill website. I was forced to pay, however Brightside's fee of £35 was removed. I experienced over 3 month hanging on the phone every month because of this! I will never use either company again and would never recommend them either. If you use them take a photo shot of anything you do with them online for your own security.