I would like to submit a formal complaint as the service, or should I say lack of is some of the worst customer service I have ever encountered. It is nothing short of woeful. This is not just once but during a previous conversation at an earlier date and repeatedly today. I have been online to try to access my policy documents. A problem that I was told would be resolved a few weeks ago but no. I was also told that I would be emailed my policy document but again this did not happen. Today I have spent hours trying to communication with your 'virtual assistance' which quite frankly was an absolute joke. Then I spoke to one of your staff who said she would email out my docs after telling me that the reason I cannot access them is because you have the wrong email address. Again wrong because I have to login with the correct email address. Needless to say she sent me an out of date policy that expired last year. I then had contact via whatsapp but where I did not respond immediately I ended up with the bot trying to ascertain my experience and would not let me communicate with the person that had messaged. Finally again I rang and was told by your operator, that they could not access my documents as they only have access to your old system and she would transfer me to someone who is on the new system. I spent half hour on hold before I finally gave up. This service falls way below par and once I have sourced another quote I will be cancelling my insurance with you because lets face it, if I am unable to provide a potential employer with a copy of my documents it now affects my ability to look for a new job. I will be copying this review and post it on Churchill reviews because I find the customer service to be wholly inadequate.