I purchased a policy in March for my car, I asked if I could keep the Telematics on the car (my son had been learning to drive and was advised we needed one then), they said NO. I received a letter to say remove the Telematics from the car and we will be in touch to arrange delivery back. I removed the unit. 2 weeks ago I received a letter to say that my insurance had been cancelled 8 days ago due to not activating the Telematics on the car. I rang up to resolve and had to pay for another policy as it was a Sunday and they could do nothing to help. I made an official complaint and all they offered was £25. what a joke, the amount of stress and phone calls this has caused plus additional costs is unreal. My wife has her policy with Churchill. No major apology or compensation. I will be rethinking who I insure with next year as there customer service for retention is rubbish.