Absolutely appalling catalogue of errors. Failed to log my claim. Failed to pass contact details on to garage. ( Aparently did not have the gumption to realise that I and my husband, who is named as a driver on my policy, might share the same landline as well as the same address) Failed to inform the garage that my car was not roadworthy due to the damage. Were quite dismissive( Jamie) about the inconvenience caused. My accident was on Thursday 31st March. I might receive my courtesy car on Wednesday 6th April. Simply not good enough.Additional cost including premium rate phone calls and possibly having to turn down work add to my annoyance.