In June 2022, I was involved in an accident caused by a reckless motorcyclist who overtook a line of cars at excessive speed on a road clearly marked with "two parallel lines and diagonals between them"—indicating that crossing was only allowed when absolutely necessary. I was turning right to go home, well within my legal rights, with multiple witnesses to the incident. The attending police officer documented everything on the scene, including witness statements. However, when I filed my claim, this insurance company began dragging their feet. They kept giving me empty promises of resolution, repeatedly telling me “tomorrow” only for nothing to change. They then claimed they couldn’t contact the witness and, incredibly, couldn’t include the police officer's report in the case file. This is completely absurd and reeks of incompetence. To make matters worse, they disregarded the road markings that were crucial to proving my innocence. As a result, I was unjustly denied the return of my £700 Excess Amount, simply because, according to them, there was "no proof" that I wasn't at fault. This is nothing short of legalized extortion! This company is unprofessional, unreliable, and clearly not interested in providing the service they promise. Save yourself the headache and avoid them at all costs!