The garage that repair the small body work damaged after I was hit by an 18 year old (who admitted it was his fault). Damaged the metatronic box on my Audi Q5. We have the full diagnostic from Audi in Watford stating the only issue is the metatronic box no other issue with car including the gearbox. This includes date and time and my car was not in my possession at that time. My Audi Q5 has been sat with Audi for nearly 5 weeks awaiting the authorization from Churchill to repair the car. The garage have sent all the document through and yet churchill do nothing. No calls from the garage no calls from churchill to update me. I have not been provided with an equilvent car as suitable replacement by churchill. I had pick my new baby son and wife in a car nearly capable of taking a baby car base unit and wife had a c section and very little space to sit in. I told churchill the courtesy car is not suitable for my needs and been provided by the garage not churchill. this clearly either a deliberate business model for churchill or just sheer incompetence. My rights as a customer have been completely ignored I have been treated as a liar cheat and criminal by churchill who done nothing but blame Audi. Audi have kept informed and updated at all times. Churchill are the criminals and liars. My advice to any person who a premium car is do not insure with churchill the cheapskates