In less than a month, I have given Churchill close to £600 of my hard-earned money and in no way, shape or form has any behaviour displayed to me, reflected my best efforts to comply with policy. Annoyingly, I need to state the obvious about just how traumatic this time has been for me and my family, particularly the passengers that were in the car at the time of the incident in question. Despite the aforementioned, Churchill have failed to consider the needs of the customer and have instead, exposed just how little they care about their customers. The facts are as follows: Incident date- 21/10/17 Date reported- 26/10/17 - On this date a lump sum of £350 was charged instantly from the customer services team. I was also requested to upload all photographs of the damage, the motorcyclist's details and details of the witness)- at this time I was assured by Karen Spence (member of staff who was dealing with my initial claim) that she would get back to me within 5 working days. Karen had notified me that the photographs were successfully uploaded. As nobody got back to me within the aforementioned time frame, I rang up on 07/11/17 approximately 09:57 and spoke to an advisor Jamie- He was both rude and condescending. I questioned why nobody had got back me about the claim and was advised that the customer services department was separate to the claims department. Therefore, once my information was up-to-date neither department would liaise with one another to proceed with the claim. I then went onto say, "So essentially, if I had not rung up to chase this claim nobody would have got back to me". Jamie found this highly amusing. He laughed and said "Yes"! I was then told that he/a colleague would contact me within 48 hours to update me on the claim. 48 hours had come and gone, so I rang up shortly after this time- 09/11/17 approximately 12:56 and spoke to another advisor Sarah. Sarah was the mere definition of obnoxious, aggressive and flippant. I had advised her that 48 hours had come and gone and nobody had got back to me. Shortly after she stated, " I'm sorry, I don't understand why you are calling" and went onto say "there was no record of the requested photographs and information" from 26/10/17. This of course was a lie, as I had emailing proof of all correspondences with Churchill. Ironically after providing a truthful review via the sms service, I was contacted by an advisor to go over the feedback. He too stated that "there was no record of these uploaded photographs". Beggars belief why between the three of them, they were unable to find this information. He advised that this information and feedback would be passed onto a team leader to investigate and someone will be in touch. On 16/11/17 at approximately 10:25, I received a call from Caitlin-who I can presume was dealing with the initial investigation. Similar to Sarah, Caitlin too could only be defined as obnoxious and flippant. The advisor almost instantly said, “After listening to the recordings, I do not feel that there is anything worth feeding back to any of the advisors, as they were well within their rights to say what they said”! What a joke. Caitlin made a point of glorifying the below-par customer service that I had received up until this very point. To my disbelief, when I expressed that I would be writing a formal letter of complaint to Churchill, the advisor had the sheer audacity to offer me a goodwill gesture of £50! Aside from how down right insulting this was, I was more horrified and perplexed that the advisor had contradicted everything she had said at the start of the conversation. This without question permeated how clueless and incompetent the Churchill claims department are with customer service. Churchill has done a remarkable job at exposing just how much they enjoy disrespecting and leaving customers feeling unappreciated and devalued. The heightened mediocrity that I have witnessed throughout this entire process has been nothing short of disgusting, horrific and ultimately disappointing. As a former manager in retail, I would not dream of encouraging my employees to present this mediocre degree of behaviour to customers, nor would I wish this on any other customers of Churchill. The claims team should be utterly ashamed of the way they have dealt with my claim (which is still yet to be resolved) and the way they have dealt with me as a customer, who has a Fully Comprehensive Policy with the insurance company. The mere fact that I was questioned on several occasions what type of cover I had in the first place, was both perplexing and worrying. Finally, this entire experience with Churchill has been nothing short of dire, diabolical and mediocre. I was under the impression that for a company which prides themselves on excellent customer service and quality throughout, that I would be in the hands of competent staff members. However, this appeared to be a fallacy and sadly I was victim to this contradiction. Moreover, to know that after giving close to £600 of my hard-earned money to Churchill insurance, I was dubiously offered a measly £50 for the inconvenience of this experience, was borderline insulting. If this is the customer service I should expect as a customer with Churchill insurance, then I want no part of it. Furthermore, I am absolutely flabbergasted that throughout this entire process me as the CUSTOMER, has had to chase up the claim at each and every interval; this is simply not acceptable.