I travelled to South America and lost my computer while at Heathrow airport, tried to contact Churchill about it but there was NO reply on any of the telephone lines provided for this purpose. I had the booklet: “Travel Insurance - ALL YOU NEED TO KNOW”, on page 10 “How to contact us”, I started dialling the number for non emergencies: no reply; then I tried the one for legal assistance: no reply and last the one for emergencies: no luck either! I came to England and gave them a call, the first person who I spoke to told me that they were aware that those numbers did no work from Argentina; then I spoke to his manager who changed the version saying that the company was not aware of it. But did not try to find out what happened either, they did not acknowledge my concerns, they were JUST not INTERESTED, when they should have been CONCERNED at least to hear that their company has a problem serving their customers in Argentina. So what about if I had had a real emergency..... This company is not serious. I received a letter dated 1/2 from Churchill confirming that “all cover has ceased” and the £75.90 I paid for this policy, will be refunded; today 21/2/2019 has not reached my account! They were going to compensate me with a £100, and I should receive that cheque in 14 days, that period has long past and none of those payments were done. Think again if you are looking for an insurance, I don’t think this company is reliable. (1 star because was not an option of ANY STAR!)