had a wine spill on laptop call minder said unlikely to repair £350 laptop so they collected it and next thing a text saying they are repairing it returned weeks later with win 8 not win 10 it left with and not working the touchpad dead called in local tech who after two hours gave up and said buy a wireless mouse, lost all win 10 stuff and cant use it away from home, wont update to win 10 even though I have a license. did finally reimburse excess but refuse to remove claim from file penalising me with next insurer and to top it off said if I renewed with them it will cost an extra £113.00 easily the worst company I have ever had the misfortune to deal with ever avoid avoid