Despite my informing Churchill (on 13th February, spoke to Diane who assured me she'd made the change on their system) that I did not want to renew with them (prior to my policy expiration 11 March) I got a letter saying they'd autorenewed on 15th March - four days after expiration. I phoned on 15th, spoke to Kirsty who assured me absolutely that it was cancelled and that they would definitely not take payment. Today, 19th March, I see that they've taken a random amount £204.96 from my account. This is outrageous - I have only just enough in my account to prevent this making it overdrawn. Do not deal with these people - even if you record dates and names they will still take your money. They can only be just this side of legal behaviour.