Posted a one star review of home insurance 3 days ago and surprise, surprise, it wasn't there the next day which proves that someone at Churchills read them. Because this happened I sent in a review to Trust pilot. The very next day I got a phone call from Churchill informing me of how I misinterpreted what they told me. As a result a £198 plumbers bill will now be paid to me (as a goodwill gesture), and the cost of renovation to my water damaged walls and ceiling which they estimated at £1,300 pounds and for which my lowest estimate was £1,900. It would seem now that was something else I misunderstood, as I instructed tradesman Churchill would not accept. So I compromised and accepted a repair job for the £1,300 they were prepared to pay. Now they tell me on the phone they would have accepted £1,900!! Too late, the repair is underway. No mention of recompense for outright lies. I repeat, do not trust this company. I will be cancelling car insurance now since all trust has gone. It will be interesting to see if this review goes the same way as the previous one. Will let you know.