Terrible! Trying to change my vehicle on policy from a high spec SUV ( ABI Grp 47 ) to a standard hatchback, apparently the new premium is too expensive and they can't insure the new vehicle - so a household brandname insurance company cannot cover an ordinary vehicle! Asked for an explanation of why premium would be so high, this isn't provided to call centre staff and underwriters are not a customer facing team! As a chartered underwriter myself, I find this whole situation disgraceful and not customer focussed! Only option available is to cancel policy ( paying any admin fees ) and move elsewhere as an insurance company will not take on a reduced risk! Absolute joke