Well, what to say as still shocked by Churchill's response to claim. Unfortunately, my husband slipped whilst getting into the bath, he damaged his head, arm and has 8 stitches in his heel of his foot which went through the side of the bath. Churchill have offered to patch the bath and tile damage. Anyone knows that the strength would be gone from the bath, we were advised by 2 builders one who patched the hole for us as a temporary repair, as only bathroom we have that not to use the bath too much as it could collapse. Really does make you think about insurance, would they want that repair in their house, I don't think so. If anyone is looking to use this Churchill, just remember they want to use the cheapest options to sort problems out, in my case, I will pay and get the job done properly and look to find a decent insurance company.