I am writing to you in relation to my recent car insurance policy that was cancelled, without any notice. Firstly I contacted you via your online chat option asking to change my payment date until the last day of the month as I was struggling to afford paying the policy on the 14th, this was confirmed by your online assistant who confirmed both payments were going to come out on the 30th as agreed, a letter arrived in the post stating that the policy had been changed. Prior to this I received a letter in the post stating that when you renewed my insurance policy you did not take my NCD into consideration, when I phone the advisor told me this was a mistake and it hadn’t happened, so why was two letters sent apologizing? This is just the start of the awful service I have received from this company. Secondly I received a letter dated the 11/01/2020 which I did not receive until the 17/01/2020 stating you had cancelled my insurance policy, I was driving around with no insurance policy for over a week no one contacted me via a phone call, because after changing my number with you numerous times you had the wrong number on file, I also received no email notification. When I managed to get hold of one of your company representatives on the 19/01/2020 they showed no compassion towards what had happened told me he would look into it but it would not be resolved today and there was no guarantee that the policy would be reinstated. When I asked him what I was suppose to do in relation to the vehicle currently being uninsured his response was don’t drive! This is absolutely ridiculous that nothing could be done on that date, I had been driving around uninsured for over 1 week, I have had my nephews in the vehicle two young children, I have had to take numerous trips to the hospital to take my disabled nan, what would have happened if I had an accident with anyone in the vehicle? I could have been arrested for driving without insurance. Thirdly I received a phone call on Monday 20/01/2020 saying that they was sorry but there had been a mistake on there behalf and they had reinstated my policy, by this time I had to find a new insurer on the 19/01/2020 I had to pay a deposit of £145 because of a mistake made by your company, this has caused massive amounts of stress and anxiety. Not only have I had to pay to take out a new policy which I could not really afford to pay this has resulted in me being unable to make other payments this month, at the end of the phone call the advisor had the cheek to say to me well at least now it won’t show on your insurance as cancelled by the insurer!! I’m sorry this just is not good enough!! There is so many issues on social media about uninsured drivers and so many articles in the paper, your a multi million pound company and you have caused the issue of me being uninsured due to the lack of communication and professionalism of your staff. A simple sorry is just not good enough, I believe due to the stress and anxiety this has caused me I should be compensated.