This has got to be the worst company I’ve ever been insure with. I moved area to be closer to my partner and they added a fee of £1062. I cancelled my policy as I pay monthly and the amount of interested added on to the monthly fee was ridiculous. I then revived and email telling me I was due a refund of £897.82 and it would be in my account but the next 14 days. After the allocated two weeks I revived another email telling me that I owed Hastings money. I called too see what had gone on and spoke to 3 people I was told by one of the employees that she couldn’t help me, once I was transferred the second employee rudely ended the phone call and once I rang Hastings back I spoke to a man who was quite rude to me. After he put me on hold for 40 minutes he told me there was nothing he could do to help me. I asked him to transfer me through to someone who could help me, he just said no and that he has told me everything that I need to know . The day after I received a text from Hastings asking me to call them . Once I was on the phone they decided to tell me I owe them £277 even though the first agreed refund figure was £897.82 and the second email I received said that I had an outstanding balance of £168. Even though my bill for this month has been paid. I have been getting absolutely hounded for the money that they claim I owe them yet when I had a problem the other day it was so difficult to speak to them and they didn’t want to know. They’ve demanded a full some of money even though I’ve told them that I can’t afford it as my other bills have gone out already and I’m not left with very much; they have absolutely no compassion and are constantly demanding money off me. The absolute worse insurance company. The way I’ve been treated and spoken to is disgusting. I will never be using them ever again.