The customer service at Hastings Smart Miles is shocking. Being a new driver, blackbox insurance was on the cheaper end at £1300 for the year. Having spent such a large amount of money you would expect their data and black box to be accurate with regards to speed limits on roads. My speed score dropped to zero within the first week of driving, even though I drove below the speed limit all the time. I rung them up to enquire how this was possible given I was not speeding. This was the first time I rung them. The third time i rung I was told that I should just stick to the speed limit, not drive above or below it??? How is it possible to ensure I do not drive below the speed limit when I cannot influence how other people drive? Another month went by, and my speed score did not increase from 0. I was sent email saying that my insurance would be cancelled if i did not improve my score within a two week period. Again having stuck to the speed limit. I called to enquire again and was told they could offer me data from my last three "speeding" offences. These were two roads that had a national speedlimit. This was just for three speeding offences. I informed them that I would like to see that data from all my "speeding" offences which took two weeks to arrive. I had to manually enter all the data points into google maps which were all on the same two roads. It transpired that THEY had the incorrect speed limit for these two roads. So every time I exceeded 30mph on these two roads I got a speeding offence. Considering this was not my fault, i find it shocking that I was not offered any kind of compensation, such as an increase in my speed score as all of the data they had was incorrect. They would also not take back the warning they sent to me via email. I would not recommend this company to any new driver. Why should I have to inform them of the speed limits in my area? It leaves me with little confidence that any of their other data collection methods are accurate, when they cannot even have accurate data for speed limits on roads.