Terrible customer service - in fact the worst I've received from any company for any product! They decided to cancel my car insurance on the basis that I wasn't driving the car enough. They warned us that this was going to happen (via email) and my son responded to that email. Hastings Direct now say that replying to that email was incorrect - because they don't monitor that mailbox. The issue is that there was nothing about their senders address, or anything in the email body that said they would ignore our emails. Worse still, they claim that we received an automated 'bounce' email. That is not true. I asked for a copy of the bounce email - and not surprisingly they can't. In short they are a bunch of liars - and I will never darken their door again.