Partner had a fault accident and the car was taken to storage, garage has been assigned, but the car is awaiting collection for it to be assessed for repairs or write off, paid extra at the start of the policy for a hire car, 3 weeks on, and I keep being told until the car is not assessed either for repairs, then a courtesy car will be given by the garage, if its a write off we get a hire car. This is a complete joke, pay for comprehensive and hire car so that you are not left stranded without a car, and Hastings do not honour this, and to make matters worse the complaints team are a complete waste of time, another week or 2 before anything can be done. Totally understand a shortage of parts at the moment, but why pay for the extras when this is not honoured, a hire car should be provided until a decision is made. Would never use Hastings as an insurance provider ever again.