Insured the Sons car through this lot and what a big mistake. This has to be the most useless company as regards insurance. Have been driving over 40 years and some 400000 miles covered and have never seen the likes of it in my life of driving. Insurance was taken out with this lot and Black Box fitted he had one with another company the previous year and had no issues, but the mistake I made was trying to help him with the young driver insurance scams. This company is a total scam. His score had been in the 70 to 95 range and by reading the reviews hear he was doing good. Anyway he had used the car for a short journey with me in it as a passenger and as he was approaching a side road a car decided to pull out he applied the brakes but not what I would call hard, but not a normal breaking event. His score was 30 as the journey was short this had a bearing on his score as well. He then had not used the car as was off school due to being not at home. It would appear that score are a average over some made up time which I am still not sure how it's worked out. The bottom line from what I can see if your score is low because of some event you need to drive more to get it back up but you need to apply certain factors like time of day and the roads you drive on. He received a letter about his driving score and his policy being cancelled. He then received another letter about getting his driving back on track. Then another email telling him his policy would be cancelled due to his score falling below 30 which was clearly the result of him applying his brakes. I spoke to them and to give some credit the person I spoke to appeared to agreed that looking at the stats it was some what unfair. Any way I cancelled the policy as by the look of things it was going to be cancelled anyway and I moved it inline with my own. He is now on a policy with no black box and can use his brakes when he needs to without feeling the need to be thinking should he apply or hit the object. His insurance was a bit more expensive but a way better company. My word of advice is steer clear of Hastings I really could not trust them if there was to be a claim if this is the way they treat people. The number of people I have passed comment on about this company does surprise me. It is certainly a company I will never be with or any of my family and my advice is if you don't want scammed you should do the same or you will regret it.