Absolutely disgusted with my service at Hastings Smartmiles. My policy was originally £471, then to change address it went up £230! Then I noticed from the previous year they had not updated my car purchase date correctly, which I remember changing back in Nov. They insisted it was my fault. So now they wanted another £180 (including admin fee) so I rang to dispute and a lady said she'd look into it and see whether they could sort it out. I never got an email from her, just an urgent email requiring me to pay the £180. So I cancelled. They then had the nerve to try and only refund me only £464 out of £700 for just under a month's insurance. They added a £88 commission fee undisclosed to me. They worked out my refund wrong and added an administration fee on wrong. Anyone see anything wrong here? This company have managed to squeeze as much money out of me as possible over these last 2 years. The funny thing is, if I put my new details (new address and purchase date of car) in for a new quote, Smartmiles were quoting £185 less anyway. All I did was ask them to match it and this is the trouble I get.