I’d give Hastings less than 1 if I could. My Daughter’s policy is about to be cancelled. She has never received a single point for acceleration in 10 months and I believe it’s because of the hilly area we live in (or a faulty/scam of a box) her tiny fiat needs extra acceleration to not stall up our steep hills but Hastings have denied this is correct. I’ve put a formal complaint in and hit a brick wall...I’ve now gone to watchdog and the Insurance Ombudsman. Everyone should do the same so eventually something will be done. These crooks have made my Daughter’s new driving experience very stressful and took the pleasure out of the new car we bought her. Strangely enough a journey after 10pm at night affects the score drastically immediately yet a week of daytime driving only hasn’t affected the score yet...how convenient when she’s been given a seven day cancellation notice. She’s tried on three occasions to call them on the number they left and the recorded message says to call back when they’re open between the hours of 8am and 8pm. She’s phoned at 5pm, 6pm and 7.10pm!