My son has been with hastings about three months and the black box is absolute rubbish! Getting score up is impossible! The black box does not pick up his breaking unless he has had to break sharp due to another driver. He’s tried everything to get high score but now they are saying they are cancelling insurance!! He has called many times and all he gets told is try and get score up! How??? It doesnt work!!! Now he has 7 days till cancellation and got to pay hastings when its them cancelling!!! Worst company ever for customer service! Plus now they are cancelling insurance his insurance with another company will double! Hastings seriously sort out the black boxes you supply because direct line boxes work perfectly and customer service is far better!!!!