Very similar experience to the many other parents of young drivers here. My daughter was threatened with cancellation this week, so I have been forced to cancel at a significant cost after 6 months. The telematics system is quite clearly flawed and the behaviour of this insurer towards their customers is truly appalling. What happened to ‘Treating Customers Fairly’?! Like others here I will be reporting our experience to the insurance ombudsman. I’m not expecting that to change things but it feels like it’s the correct and only thing to do to highlight the issues. To all parents of new drivers I really would urge you to avoid this insurer at all costs to avoid that horrible feeling of having been ‘scammed’!!