We have had nothing but trouble with the box since installing it. The scores have dropped almost each day to the point of being given 200 miles to improve scores (which he did) the stress on the family and my son for what should be the best feeling of owning his own car is intense. He is worried when he drives anywhere, because the score drops dramatically - we have only been insured with them for just over a month and already wishing we could find alternative cover. Why young drivers are penalised so much when the majority of them are safe considerate drivers is beyond me. I feel patronised when I call Hastings Smartmiles to discuss the policy and why the scores drop - they do not know how points are awarded, or what increments that they are deducted it seems a very big grey area that nobody knows. I am yet to find a person with a consistent score of 65 as they suggest in their smallprint that most drivers are at - all of the blackbox companies seem hell bent on giving insurance to young drivers then doing all they can to cancel it or take it away form them. I wish there were a competitive company that could offer insurance transparently and fairly as these kids are being made to pay hefty premiums. It is very unfair.