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Andy Hacked Off Parent..
10 months in 2 to go thank god! Not happy with the accuracy of the journeys record...It show my son drives through houses through their back garden then back through a garden and house and joins the next road, goes across fields,and he even once drove through a river !!! Braking and acceleration scores are a joke too.. Spoke to customer service about this and all I got was attitude from some jumped up bloke who thinks he is a perfect driver trying to tell my son to drive with a cup of water on his dashboard then he will get a better score.. If i turn his car on to check lights etc without moving it says he has driven 1 mile which I do 2 times a week.. His score has been good since taking out the policy not dropping below 50-55 points . He's now 6 weeks from his renewal date it has dropped to 40 points overnight and he's driving no different as I regularly check his dash cam.. very suspicious indeed 🤔. You are in my eyes putting unessary pressure on young vulnerable drivers.. I can guarantee one thing I will not be renewing with this shambles of a company... Que the computer generated reply....
5 years ago
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Hastings Direct Smart Miles has a 3.3 average rating from 1,978 reviews

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