Awful customer service been on the phone today to four different people and still feel like nothing is being done. I phoned this morning to enquire about changing my policy to a new car or cancelling my policy. Only to find out later when I finished work that my policy was changed to my new registration and I was driving around with no insurance on my car because they had made a mistake. Luckily nothing happened but I had no phone call or message to say that it had been changed. Only an email when I got home to say my new policy had been taken out to which I rang them straight away to see what was going on. They didn’t seem to think it was a problem and said that it’s all sorted now. I spoke to two other people before speaking to a manager who was very blunt and didn’t seem to care. I had also asked them to change my mobile phone number twice by two different members of staff and even when I rung the third time it still hasn’t been changed so they had no way of phoning me. They didn’t even try and persuade me to stay with their company it was more money to change my car over than it is to stay with them. I think it’s awful and I wouldn’t advise anyone to take out insurance with them. Extremely poor customer service.