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Anonymous
Avoid at all costs. My daughter has just had notification three weeks from her renewal date that her policy is being cancelled. She had a note one month in to this policy saying her score had dropped below 40. When she rang she was told it was one incident of breaking that had brought the score down. She pointed out that a tractor had pulled out on her and she had no alternative but to break. The customer care consultant was sympathetic and told her not to worry about it and to ring should she every have to break suddenly. She then continued to drive incident free for the next 10 months and received this letter out of the blue to say her policy is being cancelled and charging her £195 for the privilege. Crooks in my mind, putting young drivers in financial difficulty and making her lose out on 1 years no claims 3 weeks before her policy is due for renewal. The ombudsman needs to step in, in my opinion, based on the horror stories amongst these reviews. I will never entertain them for any insurance again! I would have given a zero if it had been possible.
5 years ago
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Hastings Direct Smart Miles has a 3.3 average rating from 1,978 reviews

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