We had a rocky start due to Hastings not receiving my emails with identification and NCD attached then they started charging me too much, however it all got resolved after several phone calls and emails. Since then they have been amazing, someone crashed into me and they supported me through that, I love the app for smartmiles, I?ve had no problems with my box and it isn?t visible at all. Due to scoring well with my black box my renewal quote was HUNDREDS of pounds (?400+) cheaper than any other insurance company, so I am super happy with that. Thanks for a great year Hastings Direct Smartmiles.