On the 4th of April i phoned Hastings about an issue. I had paid for breakdown cover with my insurance yet when i broke down i had no cover with the RAC. I then had to pay ?150 to get a technician to come to my car at the roadside (which i shouldn't have had to pay). The person who answered the call was extremely helpful. I was then told to email a contact address. As of writing it is the 18th and after 2 more reminder emails I am yet to get any sort of response from Hastings.
The level of customer service by email is absolutely appalling
6 years ago
Hastings Direct Smart Miles has a
3.3
average rating
from
1,984
reviews
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