Terrible service made you feel like a child. Damaged car on installation of black box which took 3 months to come repair. Then I complained about my black box being faulty and they wanted to charge me to come service and fit a new one. My black box stopped working 5 months after install. I changed my address in September and my policy was due this month, they stated they sent letter when trying to take ?800 out of my account. I didn't receive these letters due to them not actually changing my address so I was charge from my bank for the bounce. Disgusting treatment then wanted to charge me another ?100 for the removal of the box. So on top of the ?1,600 for the policy they were looking for another ?300 whilst I was a customer!