In almost every way their customer service is bad. Firstly, the app has the wrong number on it, something I have highlighted multiple times to them, They are nice personality wise, and you feel like you will get some assistance and usually do, however it is vague, non confirming and left me with more unanswered questions. One such example is contacting them about the three 'extreme speed' violations on my account, whereby the first contact told me they would be in touch to review this very shortly, and the 2nd contact told me these were all mistakes on their part and that I just ignore the fact their black box recorded me going 120mph.