The WORST. Hastings direct has caused me nothing but stress!!!! Please save yourself the trouble. Lazy, inconsiderate and sloppy! Way more hassle than it’s worth. The worst communication and correspondence team I’ve ever experienced. Various mistakes constantly made on there behalf yet no effort to rectify. If you want anything done you have to call them 10 thousand times! This company will find any opportunity to squeeze money out of you, i have even had claims put on my account that did not even exist!! They will find any opportunity to try and cancel your policy and even tried to cancel me because I changed my job ( even though I made it explicitly clear that I would not be driving to work). Impossible to communicate with, and when you do finally get of hold majority of the team are RUDE. You can just tell the don’t care about you or your problems. Please young drivers, STAY AWAY!!!