AVOID AVOID AVOID!! I took out the policy January this year, received an email in February stating a low score. At this point requested the iPhone link app. to measure performance. No link received. Called twice more, received no communication. Tried to go on line to register, but you can not without a password that they should forward you. Called again, to which they asked for a password, explained I had not been sent one. Later in September received another low score rating, at which I searched the net an ideal of how they measure performance. I do not break hard, and rarely out late. My car stationery for best part of the day. November, I receive another low score, and notice to cancel policy. (IF THEY CANCEL, YOU WILL BE PENALISED BY OTHER INSURERS) On calling, they explained my performance and actually stated it was not that bad on most area's but I should drive more in the day if I have a rare late night out, (surely stationery is safer?) and that I must accelerate to fast between gears if my breaking was controlled? I explained that I requested the dashboard several times, to which the Lewis, taking the call said he understood and that he would check calls logged, go to the underwriter and email back the next day. Guess what, he did not. But received another cancelation letter the following day. Another call was made, and Lewis did not take my call as he said he would, but another representative said that my call logs where not found, only one requesting the Dashboard. He said if we had not receive it we should have kept contacting them ….. REALLY? If they record all calls, they must have evidence they sent the email with iPhone link, or evidence they posted out a pass word ?? I asked for their complaints policy procedure, He said I would receive an email from their complaints department. Nothing as of yet. Today, I have spoken to Tasha, who was very helpful in cancelling the policy. One team member who actually come through. Please read through these reviews, I wish I had. It is a total rip off. And hassle a new driver could do without. No claims bonus here, they will cut your policy short, and try to charge you for cancelling too.