My daughter changed her car three months ago and had a new box fitted. Immediately we noticed that there was a 20 odd point disparity in scores between the old and new boxes. I called Hastings straight away and a lovely lady offered to investigate. Eight weeks and none phone calls later (and three requests to be put through to a supervisor to no avail) I have been informed that my daughter’s policy is being cancelled in four days time (too short a time for the complaints procedure). We now have lost eight months worth if policy payments because she will be starting a new policy from scratch. The frontline customer service staff are fantastic and very helpful but they are totally let down by inept management that refuse to look at evidence (we have screenshots of both box scores) I can not recommend highly enough that any considering a Hastings policy go elsewhere..... (ps insurance ombudsman is now involved)