I have been with this company since age 16, i am now 22. all was fine until i decided to take out a car on finance to celebrate moving out and getting my first proper job. Of course ,this required a new box, which i offered to fit myself. i followed their instructions to the letter and the box was fitted on roughly the 14th of january. I then heard nothing until this morning , where i got multiple texts and voicemails insisting i call them. When i did , i found out they wanted me to pay £40 . i had no idea what they were on about and it was literally only then i found out it was a cancellation fee. When i got put through to the customer services team i then found out that not only were they trying to charge me , but that my policy had been cancelled since the 19th of january (its now the 3rd of feb) without me having any clue . when i asked why , i found out they hadnt gotten a signal from my box and so they insisted it wasnt installed . When i said it had been , and either i must have installed it wrong (though i followed the instructions to the letter) or the box must be faulty , i had 2 employees insist i must be lying. When i tried to suggest ways to recify what was obviously an honest mistake, such as me sending a picture of the box as proof ,having an engineer come out at my cost to check the box is installed correctly and functioning and/or having an engineer talk me through the box installation incase i made a mistake -i was shut down with nothing but 'you need to pay the fee and then take out a new policy with us ' (at a massively increased cost, of course) . when i expressed annoyance that my policy had been cancelled out of the blue without my knowledge, i was informed they had sent 2 emails roughly a week ago . 2 emails! 2 emails to cancel my policy after 6 years , but they can ring me multiple times in a few hours to get the cancellation fee out of me ?! this is appalling ! I now have a cancellation on my record for life ! i literally cried from the stress because i dont have allot of money as a trainee and im dreading how much my insurance is going to increase. Im now terrified waiting for what my new insurance is going to say. all because i wanted to treat myself to my first self-brought car. Do not go with this company , they do not care about you . they just want to con you out of more money.