DO NOT GO WITH THIS COMPANY!!! Worst insurance company I have ever experienced. Rude customer service. I was involved in a car accident that wasn't my fault yet it has taken over 2 months to sort this claim out (Still not sorted). One month of which I was left WITHOUT a courtesy car!! I am still waiting for my car to be repaired due to them waiting for a canister of spare wheel foam... when called I told the garage they could fix the car without the canister and I can pick up the canister of foam another day to which they answered "oh okay, I guess we will START fixing your car then' THEY SHOULD HAVE STARTED FIXING IT A MONTH PRIOR TO ME EVEN TELLING THEM?! The solicitors you are passed onto by this insurance are terrible as well. They do not explain anything, just bombard you with emails and texts. Hastings also admitted to forgetting to pass me through to their solicitors as soon as the crash took place. I was put in contact with them after asking them a month after the crash due to someone trying to scam me. This resulted in me getting physio a month too late. You'd think they would offer you physio as soon as you first call saying YOU CANNOT EVEN WALK due to the injuries. Ridiculous. This company has caused me more stress than help which is the opposite of what you pay for. Smart miles is meant to make your insurance cheaper yet I have found insurances WITHOUT a telematics box and WITH my crash details on that come out a few hundred pounds cheaper which baffles me but I'm definitely aborting my annually paid insurance to go to someone cheaper and better and I suggest you do the same!!