I have been with the company about 3 years ,and after a "rocky" start things seem to be going well - especially price wise . I felt that the bigger companies were a rip off ,and these cheaper companies are much cheaper but are not as professional ,their office staff seem like kids who have never seen a motorcycle . As long as you phone [at a silly 0800 price] you will be O.K. emails take a long time to be returned , don"t confuse them or constantly ask for a superior ,and expect no paperwork ,as you have to pay extra for that .Docs. can be downloaded ,but not many organisations will accept them ,as they won"t have the original "watermark" through the paper .