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Carole Nash Reviews

1.7 Rating 391 Reviews
15 %
of reviewers recommend Carole Nash
1.7
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult

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Carole Nash 1 star review on 11th April 2025
Hellen
Carole Nash 2 star review on 7th January 2025
Anonymous
Carole Nash 1 star review on 18th August 2024
Gerald Moran
Carole Nash 1 star review on 18th October 2021
Max Harris
Carole Nash 1 star review on 21st August 2021
Craig
Carole Nash 1 star review on 23rd October 2020
Joe Bloggs
Carole Nash 1 star review on 8th July 2020
Andrew P KIRK
Anonymous
Anonymous  // 01/01/2019
Scammed of $700K. Recovered everything with Harry Lucy’s help. harrylucy*977@*gmail.*com | WhatsApp: + 4 4 73 8 8 6 9 7 9 5 8
Carole Nash 1 star review on 11th April 2025
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Posted 1 week ago
I spent 40mins on the phone to your customer support handler about adding my grandson to the policy for 6 days while he returned from Dubi to attend his great grannies funeral. I was asked soooooo many questions but after answering two or three was put on hold while she was on her computer I heard the music loop several times, then at the end was declined the cover. It is the most infuriating call I have EVER been on.
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Posted 1 month ago
The worst company for harrassment even when you've sent them money taking court action stay away from avoid like the plague
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Posted 2 months ago
AVOID!!!!! Try to add business insurance to my policy and wanted to charge me £60 for the privilege, as well as additional insurance! Very poor customer service. When elsewhere with more cover and much cheaper.
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Posted 3 months ago
Avoid like the plague don't give your iney their side kick company close brothers and the selves gave been harrassing .e with letters and robot emails even after cheque payment ignored they are disgusting had to take close brothers sidekick company for non payment if claim they harrass and dont answer you if I could call the police I would very scary company be warned I have now taken court action with close brothers
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Posted 3 months ago
Bizarre business model where it would cost me £50 to amend my insurance but it would only cost me £10 to just let my insurance run to the end and lapse (£5 per month for moped insurance). Obviously changing insurance to go with someone else now
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Posted 3 months ago
After being scammed out of $10,500 online, I felt completely hopeless and unsure of where to turn. Thankfully, a trusted friend suggested I contact Supreme Asset Agency. From the moment I reached out, their team showed incredible professionalism, expertise, and empathy. They worked diligently to recover my lost funds and maintained clear communication with me throughout the process. If you’ve experienced a similar situation, I highly encourage you to contact them: 𝔼𝕞𝕒𝕚𝕝: 𝕤𝕦𝕡𝕣𝕖𝕞𝕖𝕒𝕤𝕤𝕖𝕥𝟟@𝕘𝕞𝕒𝕚𝕝.𝕔𝕠𝕞 𝕎𝕙𝕒𝕥𝕤𝔸𝕡𝕡: +𝟜𝟜 𝟟𝟛-𝟠𝟠-𝟞𝟡-𝟟𝟡-𝟝𝟠 Thanks to their relentless efforts, I was able to recover what I thought was lost forever. I can’t recommend them enough to anyone in need of assistance.
Carole Nash 2 star review on 7th January 2025
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Posted 3 months ago
The most awful motor insurance company to deal with could hardly get proper answers from cancelled my direct. Debit to them to close insurance and get them off my back I am now taking legal action to get money back most of the time they are operated by robots nightmare company will avoid like the plague
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Posted 3 months ago
Easy to use.
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Posted 4 months ago
Investing with this platform quickly turned into a nightmare when I discovered I had been scammed out of a substantial amount. After numerous attempts to resolve the issue, it was clear they wouldn’t return my funds. In my search for help, I found dorisashley71 (@) gmail.com, a service that specializes in recovering money from scams. They were extremely professional and helped me recover my lost funds, which I thought was impossible. This ordeal has made me more cautious with online investments. I’m thankful for their support—contact them via WhatsApp at +1—(404)—721–56–08.
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Posted 4 months ago
Appalling treatment,never responded to any emails,would never recommend these to anyone,lucky to get one star
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Posted 4 months ago
Wish we’d seen these reviews first, can’t understand how they got a high rating on trusted reviews. As others have mentioned, got a quote, agreed everything then they came back and started finding reasons to increase the policy price. Decided to cancel as the policy had yet to come into force, wanted £40 to cancel then asking for another £32 asked her to put it in writing with an explanation of charges, she then said if we don’t pay they will instruct debt collectors. Said I don’t like threats and to put it in writing. I can see in their t&c it says £40 to cancel, that’s all I’m prepared to pay. Do not touch this company, wish I’d read the warnings
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Posted 4 months ago
Beware deliberate tactics to increase premium after signing up before policy due to start! They used pointless and irrelevant detail to justify threatening to cancelling policy before it starts. With only days to go before the policy was due to start this caused incredible anxiety and wasted a lot of time. Then when I did cancel I was charged £40 admin fees. Customer support online and phone very difficult to get through to and then they make unreasonable demands. They are a scam on the very edge of the law. I wish I had read more of the bad reviews here. Avoid.
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Posted 4 months ago
I took out a car insurance policy last week, 3 weeks before my due date. Was given a much better quote today by the same company so called carole nash within a week of taking out the policy (within the 14 days cooling off period). Call taker unhelpful, refused to honour the new price so cancelled. I was charged £40 for the pleasure!! How would they be if I had to make a claim!!! Avoid avoid avoid
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Posted 4 months ago
My bike was written off in a non fault accident. I bought a new bike, Carole Nash would not swap new for old on my existing policy, so told me over the phone the best way was to cancel the existing policy and then once the claim was formally closed I would be refunded the remaining 4 months of the policy. Email received to say claim closed, 2 weeks later I phoned Carole Nash to find out what was happening with my refund. I was told I would not be getting one, that they do not offer refunds when a policy is cancelled with a claim outstanding. There was no claim on the policy, it was all on the 3rd party's insurance. I cancelled the policy as Carole Nash's instruction and they refused to pay out the remaining balance. A formal complaint was lodged with no response. Under no circumstances use Carole Nash for insurance, they are an utter disgrace.
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Posted 5 months ago
I will never return to Carole Nash insurance, I've been made redundant, had to sell my car and get charged to cancel the policy. Disgusted that there is no negotiation when difficult situations arise. They don't deserve 1 star 😤
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Posted 5 months ago
I used Carole Nash 2yrs ago for the same car I have now and had no problem at all. Yet I renewed my insurance again at the beginning of October 2024, I paid in full received my insurance policy and thought that was that. But oh no, a couple of weeks later I get an email asking me for proof of purchase, copy of the log book, copy of both our drivers licenses, proof of association, they wanted to me to go on the DVLA website and download the driver summary for both of us, I was thinking WTF is going on, for a week or so I ignored it. Then they threatened to cancel my insurance if I didn’t send all the documentation, so I did using the council tax as proof of association. However they have now come back and said that the council tax is not acceptable and want me to either send them a bank statement or a copy of my tenancy agreement, well I’m definitely not doing that. I have sent them a copy of a letter addressed to both my husband and I from the bank and a copy of a letter from the council that we each received about not losing your right to vote, both documents have our names and address on them, so now I’m hoping they will accept it. They have said that I have till the 8th of November or they will cancel my insurance. I have been driving for many years and have never been treated like this, I wish I had never gone back to them. I will never ever use them again, I’m livid 😡😡😡
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Posted 5 months ago
I'm very happy
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Posted 5 months ago
Would give minus stars if I could. Had insurance for motorbike, valuation of £700. Motorcycle was stolen, when I called up to make a claim, I was told that there was a £550 excess, I would have to pay a further £500 to cancel the policy, plus all the premiums for the 12 months period. The other option I was given was to cancel the policy and pay a £500 charge, eventually I was offered a £1.70 yes £1.70 refund if I paid the next direct debit instalment. I've had to cancel my insurance claim, and the insurance policy. They are now chasing me for a load of debt and I don't have my motorcycle. Absolute disgusting insurance company, scammers rip off merchants avoid at all costs
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Posted 5 months ago
Hey, listen to this. I paid a deposit on motor insurance for it to start in a month, but for unforeseen reason, I cancelled it a few hours later and asked for my deposit to be returned. They refused due to their costs. What costs are they exactly? There aren't any! What disgraceful business ethics. You are warned, steer clear of Carole Nash Insurance!
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Posted 5 months ago
Carole Nash is rated 1.7 based on 391 reviews